Help Center
How can we help?
Find answers to common questions, or reach the right person for support.
Frequently asked questions
What is the My VECTR Academy?
The Academy is the official learning and documentation center for the My VECTR Family Office platform. It explains each part of the platform and how to complete common tasks.
Do I need an account to use the Academy?
No. Client-facing guides are available to everyone. Some documentation for advisors and staff is only shown to authorized team members after sign-in.
Why do some guides say they are being prepared?
We only publish step-by-step instructions after they have been verified against the current My VECTR release. Topics in preparation will be updated as verification is completed.
Who can I contact if I need help with my account?
Your advisor is your first point of contact. You can also reach the My VECTR team through the contact page on the main website.
Get support
- Contact your advisorFor questions about your plan, documents, or appointments.
- Contact My VECTR supportFor questions about signing in or using the platform.(opens in a new tab)
- Security and privacyLearn how My VECTR protects your information.(opens in a new tab)